Edge Engraved Necklace - BEST FRIEND X

DELIVERY  - MAINLAND UK, CHANNEL ISLANDS & NORTHERN IRELAND

All orders are delivered to you within 1-3 working days

Sent by Royal Mail 1st Class | All Orders - £3.99 

RETURNS

NON-PERSONALISED ITEM RETURNS

At Aye Do our aim is always to exceed your expectations and ensure that you are fully satisfied with the quality of our products and the standard of our customer service. If, however, you receive goods from us that do not meet your expectations for whatever reason, you can return them to us in an unused and resalable condition within 14 days of receiving the product for a refund or exchange. We aim to refund the money within 3 working days and it will normally appear in your bank account within 1-5 working days depending on the bank you are with. If for an reason this has not happened please contact by email contact us by e-mail or call 01506 467857

Please contact us if you are returning your order, by email contact us by e-mail or call 01506 467857 and we will inform you of the address to return the goods to. 

PERSONALISED ITEM RETURNS

We regret that we cannot offer returns on unwanted items that have been personalised however if you are not happy with the product please do contact us to see what we can do to help or rectify the problem contact us by e-mail or call 01506 467857. This is in line with Long Distance Selling Regulations governing the sale of personalised products.

Please note that some products are non-refundable due to hygiene a food regulations (e.g. personalised gifts, food, bath and beauty products).  

HOW TO SEND YOUR RETURNS

Please contact us if you are returning your order, by email contact us by e-mail or call 01506 467857 and we will inform you of the address to return the goods to.

We recommend that you either obtain a free 'Certificate of Posting' from the Post Office, or send your goods by Recorded Delivery. Where possible please use the original packaging and carefully pack items to prevent damage in transit. Aye Do Ltd respectfully advises that the goods remain your responsibility until we signed for them at the returns address. As such we cannot accept responsibility for returns lost or damaged in the post. 

Delivery charges, return postage and gift boxes/wrapping/gift message charges are non refundable unless the goods are faulty.

We aim to refund the money within 3 working days and it will normally appear in your bank account within 1-5 working days depending on the bank you are with. If for an reason this has not happened please contact by email contact us by e-mail or call 01506 467857

CANCELLATIONS

We are happy for an order to be cancelled if you change your mind about the purchase as long is it not personalised and has not been dispatched, if the item is personalised and has not been made this can also be cancelled.