Shipping policy
📦 Dispatch & Delivery Policy
Ultra-Fast Making & Delivery Time
We know you are excited to receive your item! Combined with our ultra-fast 1–2 working days production time and our premium delivery service, most items arrive within 1 to 3 working days from the moment you place your order.
• Our Making Time: We aim to handcraft and dispatch all items within 1–2 working days (excluding weekends). On very rare occasions, such as peak seasonal holiday periods, making times may vary slightly.
• Premium Standard Delivery (£3.99): We proudly dispatch all orders via Royal Mail Tracked 24 as our standard service. You will receive a tracking number as soon as your order is posted, allowing you to follow your parcel's journey. Most packages arrive within 1–2 working days after dispatch.
• Delivery Locations: We deliver across the Mainland UK, Channel Islands, and Northern Ireland.
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🔄 Returns, Exchanges & Refunds
At Aye Do, we want you to love your order. We take great care in creating and selecting our products, and our aim is always to exceed your expectations with both the quality of our products and the service you receive.
If something isn’t quite right, please get in touch — we’re always happy to help.
Personalised Items
Our personalised items are handmade to order especially for you. Because these products are created to your individual requirements, they are non-refundable and cannot be returned or exchanged once production has started, unless they are faulty, damaged or we have made an error with your order.
Please take a moment to double-check all names, spelling, dates, wording and design choices before completing your purchase.
Non-Personalised Items – Free Returns
We offer a 30-day return policy on eligible non-personalised items. This means you have 30 days from receiving your order to request a return.
We’re pleased to offer Free Returns, with both printerless and printable return label options available to make returning your order as simple as possible.
To be eligible for a return, your item must be in the same condition in which you received it — unused and unworn, with any original tags attached and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at info@ayedogifts.co.uk. Once your return has been approved, we’ll email you your return label along with full instructions on how and where to send your parcel.
Please do not send items back to us without contacting us first, as unauthorised returns cannot be accepted.
Damaged, Faulty or Incorrect Items
Please check your order when it arrives. If an item is damaged, faulty or you have received the wrong item, please contact us as soon as possible.
We’ll review the issue and work with you to put things right. Where helpful, we may ask you to provide photographs of the item so that we can resolve the problem as quickly as possible.
Items That Cannot Be Returned
Certain products cannot be returned, including:
- Personalised, bespoke or made-to-order products, except where faulty, damaged or incorrect
- Perishable goods, such as food, flowers or plants
- Personal care or beauty products where a return would not be appropriate for hygiene reasons
- Gift cards
- Sale items
If you’re unsure whether your item is eligible for return, please contact us and we’ll be happy to help.
European Union – 14-Day Cooling-Off Period
If your order is being delivered to the European Union, you may have the right to cancel or return eligible goods within 14 days without giving a reason.
Returned items must be in the same condition in which they were received — unused and unworn, with any original tags and packaging — and you’ll need to provide your receipt or proof of purchase.
Please note that statutory exceptions may apply, including to goods that have been personalised or made to your specifications.
Refunds
Once we receive your return, we’ll inspect it and let you know whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days. Please be aware that your bank or card provider may take additional time to process the refund and show it in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@ayedogifts.co.uk.
💛 Our Customer Happiness Guarantee
Your happiness genuinely matters to us.
As a small business, we want every Aye Do customer to have a great experience. If you’re unhappy with any part of your order, please get in touch with us. We’ll always do our best to understand what has happened and find an appropriate solution.
For any questions about returns, exchanges or refunds, please contact:
We’re always happy to help.