Delivery, Postage & Returns
DELIVERY - MAINLAND UK, CHANNEL ISLANDS & NORTHERN IRELAND
Orders are despatched within 1-2 working days
Royal Mail 1st Class | £3.50 | Delivery within 1-2 days from despatch
Orders over 220 grams weight | £4.50
At Aye Do our aim is always to exceed your expectations and ensure that you are fully satisfied with the quality of our products and the standard of our customer service. If, however, you receive goods from us that do not meet your expectations for whatever reason, you can return them to us in an unused and resalable condition within 7 days of receipt for a refund or exchange.
PERSONALISED ITEM RETURNS
We regret that we cannot offer returns on unwanted items that have been personalised. This is in line with Long Distance Selling Regulations governing the sale of personalised products.
Please note that some products are non-refundable due to hygiene a food regulations (e.g. personalised gifts, food, bath and beauty products).
Please contact us if you are returning your order, by email contact us by e-mail or call 01506 467 857 and we will inform you of the address to return the goods to.
We recommend that you either obtain a free 'Certificate of Posting' from the Post Office, or send your goods by Recorded Delivery. Where possible please use the original packaging and carefully pack items to prevent damage in transit. Aye Do Ltd respectfully advises that the goods remain your responsibility until we signed for them at the returns address. As such we cannot accept responsibility for returns lost or damaged in the post.
Delivery charges, return postage and gift boxes/wrapping/gift message charges are non refundable unless the goods are faulty.